Delete your Penny Mogul account

This page explains how to delete your account in Penny Mogul, the game by Pellovrix on Google Play, and what happens to your data.

Option 1: in the game (fastest)

Open Penny Mogul.
Tap your character badge in the top-left corner to open your profile.
Scroll down and tap Delete my account.
Tap Delete forever to confirm.

Your account is deleted immediately, and the game starts over as a new player.

If you no longer have the game but your account was connected to Gmail: install the game again, tap Played before? Sign in with Google, choose the same Google account, and then follow the steps above.

Option 2: by email (without the game)

Send an email to support@pennymogulgame.com with the subject "Delete my account".

If your account is connected to Gmail, send the email from that Gmail address. This is how we confirm that the account is yours.
Write your nickname in the game.
If your account was not connected to Gmail, also tell us anything that helps us find it and confirm that it is yours: for example, your home in the game, roughly how much money you had, and when you last played.

We delete the account within 30 days (usually much sooner) and reply to confirm. If we cannot confirm that the account is yours, we will ask you for more details.

What is deleted

your player account and secret key;
your nickname and character;
all game progress: cash, net worth, home, team, upgrades, coins, outfits, league results and medals;
the connected Google account: its email address and identifier.

What is kept, and for how long

Backups: copies of the database made every night may still contain your data for up to 12 months after deletion; after that, those backups are deleted. Backups are used only to recover from a failure.
Your email to us (if you used option 2): kept for up to 1 year after your request is handled, to show that we deleted the account.
Advertising data collected by Google AdMob is controlled by Google, not by us. You can reset or delete your advertising ID in your Android settings.

You can also ask us to delete only some of your data, without deleting the account, by writing to support@pennymogulgame.com.

More details: Privacy Policy.